Refund policy
Returns & Refund Policy
Saint Aldrin
Official Website: saintaldrin.com
Customer Service: support@saintaldrin.com
Effective Date: 1 May 2026
1. Statutory Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 calendar days of receiving their goods, without providing a reason. This is in addition to our extended 30-day returns window detailed below.
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, customers in the United Kingdom are entitled to a full refund, repair, or replacement.
Customers in Australia are protected under the Australian Consumer Law (ACL), which provides statutory guarantees in relation to the quality, fitness for purpose, and accurate description of goods. These rights cannot be excluded, restricted, or modified by this policy.
2. Returns Window
Saint Aldrin accepts returns within 30 calendar days from the date your order is marked as delivered by the carrier.
To initiate a return, you must contact us at support@saintaldrin.com before sending the item back. Returns sent without prior authorisation will not be accepted.
3. Eligibility Requirements
To be eligible for a return, items must:
Be unused, unworn, and in original condition
Show no signs of wear, damage, stains, odours, or alterations
Be returned in the original packaging
Include all original tags, labels, inserts, and protective seals intact
Saint Aldrin reserves the right to refuse any return that does not meet these conditions. This does not affect your statutory rights under applicable consumer law.
4. Return Delivery Responsibility
Customers are responsible for return delivery costs unless the item received is faulty, damaged in transit, or incorrect.
We strongly recommend using a tracked and insured delivery service, as Saint Aldrin is not responsible for lost, stolen, or undelivered return parcels.
Original delivery charges are non-refundable, except in cases where the item is faulty or incorrect, in accordance with applicable consumer law.
Please note: due to the international nature of returns from Australia, return shipping costs may be higher. We recommend contacting us before returning so we can advise on the most suitable and cost-effective option.
5. Inspection Process
All returned items are inspected upon arrival at our fulfilment centre.
Inspection is completed within 3–7 working days after the parcel is received. If the item meets the return conditions, the refund process will be initiated promptly.
6. Refunds
Approved refunds will be issued to the original payment method within 14 working days after approval.
Refunds include:
The purchase price of the returned item(s)
Refunds do not include:
Original delivery fees
Expedited delivery fees
Customs duties, import taxes, or carrier handling fees (if applicable)
Australian customers: refunds will be processed in the currency originally charged. Processing times may vary depending on your financial institution.
Please note that processing times may vary depending on your financial institution.
7. Non-Returnable Items
The following items are not eligible for return:
Worn underwear or swimwear without original hygiene protection seal intact
Personalised or bespoke products
Final sale items
Items damaged due to misuse, improper handling, negligence, or failure to follow care instructions
8. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or different from what was ordered, you must contact us within 48 hours of delivery at support@saintaldrin.com.
Your email must include:
Your full name
Order number
Clear photographs or video evidence of the issue
If the claim is approved, Saint Aldrin will:
Provide a replacement at no additional cost, or
Issue a full refund to the original payment method
Under UK consumer law (Consumer Rights Act 2015) and Australian Consumer Law (ACL), you are entitled to a remedy for faulty goods. Saint Aldrin reserves the right to request the return of the faulty or incorrect item before issuing a refund or replacement.
9. Incorrect or Incomplete Delivery Address
If an order is returned due to an incorrect or incomplete delivery address provided by the customer at checkout:
The customer will be responsible for any additional delivery fees required for reshipment
Refund requests will be evaluated on a case-by-case basis
Delivery costs are non-refundable in these circumstances.
10. Exchanges
Saint Aldrin does not process direct exchanges.
If you wish to replace an item, please initiate a return in accordance with this policy and place a new order separately.
11. International Orders — Australia
Orders shipped to Australia are dispatched from the United Kingdom and may be subject to Australian customs duties, GST (Goods and Services Tax), or other import fees upon arrival. These charges are determined by Australian Border Force and are the sole responsibility of the customer.
Saint Aldrin is not responsible for delays caused by customs clearance processes. Estimated delivery times do not account for potential customs delays.
If you have any questions about your Australian order, please contact us at support@saintaldrin.com.
12. How to Contact Us
For any questions regarding returns or refunds, please do not hesitate to contact our customer care team at:
Email: support@saintaldrin.com
Website: saintaldrin.com